Frequently Asked Questions
Everything you need to know about your DUFFBEAUTY experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU and 5-10 business days for international orders. You will receive a tracking number via email as soon as your order is dispatched.
What is your return policy?
We offer a 14-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are DUFFBEAUTY products cruelty-free?
Yes, we are 100% cruelty-free. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and MobilePay for a seamless checkout experience.
How many times can I reuse my DUFFBEAUTY lashes?
Our high-quality lashes are designed for durability and can be reused up to 25+ times with proper care and cleaning after each use.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 30 minutes of placing your order if you need to make any changes.